Frequently Asked Questions
Q: Do you provide door-to-door transport?
A: Yes we do. With door-to-door transport, you don't have to go to a terminal to ship your vehicle or accept delivery. Direct Connect Auto Transport will pick up your vehicles at your residence, office or any other place you designate. (Pickup and delivery is subject to accessibility and local laws.)
Q: What types of payment does Direct Connect Auto Transport accept?
A: Direct Connect Auto Transport accepts MasterCard, Visa, American Express, or Discover for payment, which is to be submitted at the time you place your order. These payments are accepted for a deposit or for the full pre-payment. Balances due upon delivery can only be paid by cash, cashier's check, postal money order, or an official bank check. No credit cards are accepted for vehicle delivery balance at this juncture.
Q: How do I get an auto transport quote?
A: To get a quote, call 877-MOVE-CAR or submit your information online.
Q: How do I book a shipment, or start a transport?
A: Call 877-MOVE-CAR to schedule your shipment or start your transport with our secure online quote and order form.
Q: Can I specify a pickup and delivery date?
A:Yes you can. However we can set a time to pick up your vehicle. We will need a time window to pick up. Perferably a 2-4 hour window will be required. There is usually an additional charge to have a specific time loading.
Q: How far in advance should I schedule my auto transport?
A:We suggest booking at least 2 to 3 weeks in advance, so we can better guarantee and accommodate your needs. It is best to book as far advance as possible, but we do understand this is not always feasible.
Q: How long will delivery take?
A: Dispatch times vary depending on origin and destination locations. For an accurate transit time quote, please call 877-MOVE-CAR. It is important to remember, drivers are limited by law to a specific number of miles and hours per day. Other variables that may affect transit times include deliveries along the way, severe weather and road conditions.
Q: What is the process if there is damage to my vehicle upon delivery?
A: Please call the offices of Direct Connect Auto Transport immediately. In most cases, we have only 7 days to file a claim and if not reported to us within 7 days we cannot offer assistance or be held responsible for any damage that might have occurred while the vehicle was in transit. Additionally, you must clearly indicate any resulting damage that occurred during transport on the "Bill of Lading" or delivery receipt issued by the driver at the time of delivery. If the damage is not listed on the B.O.L it will be hard for the insurance company to accept the claim.
Q: Can I pack personal items in my car?
A: Yes, No more then 100 LBS. However this practice is discouraged. Additional items may shift during transit, damaging the vehicle's interior. Direct Connect Auto Transport is not liable for any damage caused by additional items during transit. Additional contents may also block the driver's view when loading your vehicle or add additional weight to the vehicle. There may be an additional fee if there is additional weight exceeding the 100 lb limit. This is subject to the drivers discretion.
Q: What else do you ship other than cars, trucks & motorcycles?
A: We ship far more than just cars, trucks, and SUVs. We also specialize in shipping other vehicles such as vans, motorcycles, limousines, boats, and RVs. We can also ship heavy equipment and oversized loads. For any questions regarding shipping, please call one of our professional shipping coordinators.
Q: Does Direct Connect Auto Transort ship inoperable or unusual vehicles, motorcycles and extra parts?
A: Yes. Direct Connect Auto Transport Transport regularly ships motorcycles and inoperable vehicles and specializes in shipping unusual vehicles, including exotic, specialty and classic automobiles. Inoperable vehicles must roll and steer and can be shipped for an additional $150 fee. There may a additional fee depending on the loading dificluty. Extra parts are accepted on a case-by-case basis, and an additional fee may apply.
Q: Can I track my shipment or get a shipment update?
A: Yes. To track your vehicle or get an update on your vehicle's status, call 877-MOVE-CAR or contact us.
Q: What kind of truck will my auto be shipped on?
A: Either an open carrier, like the trucks you see transporting cars to and from auto dealerships, or an enclosed carrier, which we recommend if you're shipping a custom or exotic car or truck. We also have Flatbeds for local moves.
Q: When will my credit card be charged?
A: Your credit card will be charged the initial deposit or full amount for your shipment based on the type of payment terms you request. This will be done once the vehicle has been assigned to a driver.
Q: Is my deposit refundable?
A: Yes it is. If we receive prior notification before the car has been dispatched to a driver you will not be charged and you will have no out of pocket expense. However, If we have already dispatched it to a driver you initial deposit will be NON-REFUNDABLE.