We’re reminded time and again that we wouldn’t be here without our customers, and that’s why we do our best to meet their needs in every way that we can. Unfortunately, not every car transportation company follows the same principles that we do.

Recently, we just helped a customer out of a really tough spot. They contacted our Fort Lauderdale office and told us they had paid a deposit to an independent auto broker to get their car shipped from Fort Lauderdale to North Carolina. They were all ready for the move, their bags packed and their house cleaned out—but no one came to pick up their car. That’s when we came in—several days after the original date that had been set for the car pick up.

Originally, the customer had selected the auto transport broker that had given them the lowest price. Unfortunately—the broker most not have been able to find a carrier willing to transport their vehicle for that quote. By the time we came into the picture they needed a reliable company more than anything else.

Luckily, we were able to pick up their vehicle before they were taken off of schedule too badly. It’s cases like this which reinforce the need for honesty and transparency in the auto shipping business.