Direct Connect Auto Transport recently published a press release on PRWeb about our new Support.DirectConnectAutoTransport.com support database. The database uses the ZenDesk customer support management system that allows the user to get in touch with support staff via any communications channel they find comfortable, from email to phone to physical mail; on the other end of the system, it allows support staff to keep all information pertinent to the ticket in one place, so that no communication becomes lost or misdirected. Anyone reading this who has ever been through a prolonged customer service gauntlet and been forced to repeat the same information to a dozen different service reps can appreciate the importance of this development.The system is Direct Connect’s way of being more responsive both to prospective and existing customers. People who are shopping around for an auto shipping company can ask questions about the process before requesting a quote or committing anything. People with cars already in transit can track their vehicle’s progress, communicate with the personnel handling the vehicle and the truck it’s being carried on, or find out any other detail about the shipping process.In addition to customer support, the new domain will have a compilation of answered questions for those interested to peruse. Come and check out our new system today!